QiO collaborates with Rolls-Royce to improve MRO and warranty resolution times

Rolls-Royce business aviation operates over 80 service centres globally, supporting customers such as Gulfstream. QiO Foresight Maintenance® was implemented to dramatically improve the manual pre-approval of maintenance and warranty work for their customers and service centers.

In production at Rolls-Royce for over 3 years, QiO Foresight Maintenance® is:

  • Deployed at scale to all 80 sites
  • Used by 800 users daily
  • Digitally tracking and monitoring spare parts, in real-time, for 9k engines

Question

How can we improve employee productivity, service turn-around times and, ultimately, customer satisfaction?

Outcome

  • Reduced service cycle time from 6 weeks to 2 hours
  • Streamlined warranty & repair approval processes
  • Reduced processing times
  • Simplified communication between
    Rolls-Royce and its partners